September 5, 2010 8 users online
 
  
Seminars & Workshops
 

 

The Modules

Module 1: Getting Ready for The NEXT Work Order
How to Survive The Global Economic Reality Check - 2008 and Beyond		 Module 2: What Do You Bring To the Table
Module 3: The Expanding Role of the Supervisor Module 4: Emotional Intelligence
Module 5: The Transition to Coach Module 6: Total Commitment To Quality
Module 7: The Science and Art of Communication Module 8: The Power of Situational Management
Module 9: The Ten Immutable Laws Of Money Management Module 10: Effectively Managing Your Time
Module 11: Productively Coping With Stress Module 12: Gender Relations & Sexual Harassment
Module 13: The World Class Worker Module 14: How Not To Be A Victim
Module 15: MANAGING CHANGE Module 16: Change Can Work for YOU
Module 17: Cope with the Effects of Violence, Death & Grief Module 18: THE PSYCHOLOGY OF WINNING
Module 19: CONFLICT RESOLUTION Module 20: The Secrets of Effective Team Building
Module 21: Anything Can be Successfully Negotiated Module 22: Powerful & Winning Sales Presentations
Module 23: Utilizing Critical Thinking to Achieve Better Problem Solving and Decision Making Module 24: Customer Service: What Is It All About?
Module 25: UNDERSTANDING THE PSYCHOLOGY THE CONSUMER Module 26: Working: Is it Time To Flex?
Module 27: Designing The Optimal Performance Management System Module 28: THE PSYCHOLOGY OF CAREER CHANGE
Module 29: REBUILDING THE LOYALTY After The Reorganization Module 30: Surviving the Emotional Impact of Reorganization
Module 31: INTERVIEWING AND INTERROGATING Module 32: Corporate Governance: Why Most Boards Don’t Work
Module 33: Culture, Values and Work: Aligning a Company for Higher Levels of Personal Satisfaction and Productivity Module 34: Cultural Orientation For Non-Caribbean Nationals

The JobBank Standards

  1. All seminars are designed/modified to meet the specific needs of the client.
  2. If no outline presented here matches the training required, a seminar can be created.
  3. The information presented is based on the most currently available internationally either in print or on the Internet and from local sources.
  4. The presentation utilises state of the art multi-media facilities: THESE INCLUDE VIDEOTAPES, SLIDE PROJECTION, MUSIC CLIPS, SOUND EFFECTS, COMPUTER GRAPHICS AND ACTIVITIES.
  5. The cost presented does not include the rental of facilities and projection equipment.

THE EFFECTIVENESS OF SEMINARS

If the objective is mainly to raise awareness, then a seminar of two (2) hours and with no limits on number of participants is quite sufficient. If on the other hand, the objective is to change behaviour we recommend less material, presented over a longer period, with more exercises and group size not exceeding 15 persons.

More than 50% of our population emerge from 6 years of primary education functionally illiterate. At the end of Secondary Education a similar proportion fail most of the subjects taken at the CXC level. It is against this background that we caution managers NOT to expect that one seminar session can by itself result in significant changes in the attitude and behaviour of staff.

What then is the role of a motivational seminar?
A Motivational Seminar serves to raise the level of staff’s awareness with respect to the issue in focus.

The final end product is dependent on what measures management institutes within the window of opportunity created by this increased awareness. This is what results in meaningful attitudinal and behavioural changes.

The JobBank

Module 24: Customer Service: What Is It All About?

Duration: Two 4-hour sessions

  • Rationale For Improving Customer Service
  • The role of Customer Service in The New Work Order
  • What Does The Consumer Want?
  • The 5 Attributes for Commerce: Service. Price, Access, Experience, Product
  • Cultural Barriers to Service: Service Vs. Servitude
  • Let’s First Look At The Internal Customers: How is Your Team?
  • Customer Service In The Old Order Vs.  The New Work Order
  • The Use Of Standard Operating Procedures
  • How Do You Resolve Conflicts?
  • Giving Total Quality - Service That Exceeds Customer’s Expectation
  • What Are Your Customers Thinking?
  • The Power Of Communication
  • Customer Service, First Brain Contact And New Brain Impact
  • Using Behavioral Science To Perfect Your Company’s Service
  • Forbidden Phrases To Never Use With Customers
  • Applying Emotional Intelligence In Business
  • Key Feelings You Want Your Customers To Have
  • How Would You Like Your Staff To Feel?
  • How Would You Like Your Customers To Feel?
  • Identifying What Now Prevents You From Giving Quality Service
  • To Internal Customers, To External Customers
  • Designing Strategies to Improve the Quality of Service
  • To Internal Customers, To External  Customers

 

  
 
 
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