Unmet Emotional Needs

• Cause the Majority of Problems at Work

Common Negative Feelings Among Employees

• Disrespected, Unappreciated, Unfulfilled, Unchallenged, Unmotivated, Apathetic, Exploited, Bored, Criticized, Unsupported, Hindered, Over-controlled, Underestimated, Powerless, Overworked, Underpaid, Stressed, Judged, Replaceable, Unimportant, Afraid and Insecure

The Emotionally Intelligent Manager

• Knows how to identify and manage emotions
  
• Both the customer and the employee

More Desirable Feelings Which Management Can Help Create

• Respected, Acknowledged, Supported, Helped, Trusted, Appreciated, Important, Special, Irreplaceable, Useful, Needed, Valued and valuable

Effects of Positive Feelings

• When our emotional needs are satisfied we feel better, and when we feel better we are more:
  
• Productive, Motivated, Adventurous, Patient, Complimentary, Creative, Cooperative, Open-minded, Flexible, Understanding, Empathetic, Compassionate, Accepting