First Barrier

• Effective communication is based on emotional impact
• We must be believed to have impact
• ALL FIRST BRAIN ACTIVITY
  LIKABILITY IS THE SHORTEST PATH TO BELIEVABILITY AND TRUST

For the message to get through people must believe that you are

• Trustworthy, likeable, represent warmth
  
• represent comfort , represent safety

This happens without words

• We plug into thousands of preconscious cues

TO GET TO THE NEW BRAIN

• The message must first pass through the First brain

• Seat of human emotion
  
• The brain stem provide immediate instinctual response
  
• The Limbic system the emotional centre

THE NEW BRAIN:

The cerebral cortex

• seat of conscious thought, memory, language
  
• creativity, decision making

Second Barrier

• The Fear of Public Speaking
  
• Confronting and Overcoming
  
• Identify what is your fear
  
• Identify worse case scenario
  
  • prepare for it
    
• Ask your self - "So What?"
  
• Know how to say NO
  
  • if you are not competent to do the presentation

The Stress Buster Psalm

• The Lord is my Shepherd;
  
• I shall not want.
  
• He maketh me to lie down in green pastures; he leadeth me beside the still waters.

INSTANT CALMING SEQUENCE

• As you feel the stress reaction coming
  
• 1. Continue breathing
  
• smoothly, deeply, evenly

NEXT STEP

• 2. Assume a balance and buoyant posture
  
• 3. Send a wave of relaxation
  
  • scan body from head to toe for tension and sweep it away

Step 4 - SMILE

• Smile inwardly with your mouth and eyes
  
• Say to yourself "NO PROBLEM"

5. TAKE MENTAL CONTROL

• Accept the reality of the present
  
• Affirm that you will find the solution right now
  
• "How can I benefit or at least learn from this situation?"

Dress to Impress

• Not to distract, Look professional, Fit the occasion

Know Your Audience

• Size
  
  • Large - Formal
    
  • Small - Informal
    
• Makeup
  
  • Peers - Use "WE"
    Special Interest - Focus on their concerns
    
• Experts
  
  • Suggest - don't "TELL"
    
• Uninformed
  
  • Teach Them
    

Hold Your Audience

• Introduction very important
  
• Get and hold their attention
  
  • Humorous Story
    
  • Rhetorical Question
    
  • Statistics
    
  • Startling Facts
    
  • Personal Experience

This is a Performance

• Feel free to move around
  
• Maintain constant eye contact
  
• Know your material
  
• Never Read a Presentation

Principles of Training

• You should follow four principles when training
  

First - MEANING

• Present information only if it is meaningful
  
• Theory should be tied to practical applications
  

Second - MASTERY

• Present information in a way that permits mastery
  

Third - ONE CONCEPT

• Present only one idea or concept at a time
  

Fourth - FEEDBACK

• Use feedback and frequent summaries

The Seven Laws of Training

• The following laws of training will help you perform the task of the trainer better
  

1. The Law of The Trainer

• You have to convince employees that you know what you're talking about
  
• Must have both knowledge and experience in the subject being taught
  

2. The Law of The Learner

• Learners pay attention if you use diversionary methods such as games or exercises

Training and Performance Aids

• User friendly aids, Laminated cards, Posters
  
• Transparencies, Video Tapes, Multimedia Projector
  

Chinese Proverb

• What I hear, I forget
  
• What I see, I remember
  
• What I do, I understand

Performance Driven Learning

• People remember
  
• 20% of what they hear
  
• 40% of what they see and hear
  
• 70% of what they see, hear and do

3. The Law of The Language

• Training must be conducted in plain, intelligent, understandable language if it is to be successful

4. The Law of The Training Session

• Training must be tied to a frame of reference that employees can understand
  
• Something the employee is familiar with

5. The Law of the Training Process

• The best learning process challenges employees to study for themselves
  
• Don't spoon-feed them

6. The Law of the Learning Process

• The material must be applicable to the job

7.The Law of Review, Application and Evaluation

• Review the material to ensure that the employee fully understand it
  
• And know how to apply it to their jobs

Practice Active Listening

• Paraphrase so that the person knows you truly understood them

Plan Your Closing

• Watch Your Time
  
• Summary
  
• Application
  
• Audience Evaluation
  
• Self-Evaluation